Frequently Asked Questions
What happens if duplicate payloads are sent?
Sendoso does not handle duplicate payloads. Any order that is sent to Sendoso will be processed immediately.
Does Sendoso throttle API requests in any manner?
Sendoso will throttle application clients sending more than 10 requests/second. If you have a use case that requires a higher limit, please contact developers@sendoso.com.
How does Sendoso handle history tracking?
Sendoso does not publish history via the API. However, any updates or sends completed via the API will be recorded in the platform.
Can the API handle dynamic notes/templates?
Yes, dynamic text is supported for notes.
Does the Sandbox environment mirror the Production environment?
The sandbox environment mirrors the production environment workflow except that the touch IDs will differ and package status will not be triggered beyond processing.
How does the API interact with the platform?
The API and the platform are intimately connected. All adjustments made via the API will be registered in the Sendoso application. All items sent by the API will register on the Send Tracker tab of the platform.
Can I change the notification email address?
No. Notifications are sent to the sender who is initiating the send.
What is the Sendoso deployment schedule?
Sendoso has a zero-downtime deployment. Should you run into any issues, please email developers@sendoso.com with the environment, API request, error response, and timestamp.